FAQs

MySub offers Hobart Hurricanes season ticket holders the ability to sub-lease their membership tickets on the MySub app and website. All you have to do is enter your ticket barcode number or membership on the app and website on the “Sell” page and your season tickets will be displayed. Select the ticket/s you want to sell, set your price and confirm your sale.

Currently, only Hobart Hurricanes, Sydney Thunder and Sydney Sixers members are eligible to sell their seat/s on the MySub app and website. We are working hard to secure partnerships with the rest of the BBL clubs so that all members can sub-lease their seats.

MySub gives members the ability to sub-lease their membership tickets and seats in a secure environment. MySub is the official membership re-seller of the Hobart Hurricanes.

Once your listed ticket has been sold, MySub will automatically notify you via email. You can also view the status of your tickets on the MySub app or website, just log into your account and go to the My Tickets page. Depending on the payout method you selected, you will receive payment within 7-10 business days.

If your listed ticket has not been sold or is not added in a potential buyer’s shopping cart, you may edit or remove your listed ticket on the My Tickets page on the MySub app or website.

MySub follows a fair usage policy where some ticket resale prices might be restricted by the club or owner of the event at their own discretion. MySub gives ticket holders the opportunity to select a ticket sales price within a range that MySub and the owner of the event deems fair to its users.

Ticket sales are split between the ticket seller (that's you) and the participating sports club. During the launch period (December 2018 - February 2019), ticket sellers will be charged 25% of the sales value of their ticket. i.e. if you sell your ticket for $100 you will receive $75 when your ticket is sold and $25 would go to your club/ venue to help make this awesome service available to their members.

MySub will notify you via email regarding the event status, please hold on to your tickets as they will be valid for a new date which will be communicated to you as soon as possible via email unless we notify you otherwise. If you are unable to attend the new date you may request a refund, however, refunds for rescheduled events are up to the discretion of club or venue and will be dealt with on a case-by-case basis. To request a refund please contact support@mysub.com, please note that refunds will only be granted due to a technical error on behalf of MySub and/or the partnering club and not due negligence on behalf of the ticket holder.

Yes, tickets that you’ve bought can be sent to anyone via the app or website. All you have to do is log in and find the ticket you want to transfer on the My Tickets page, click on the send/ forward icon in the the bottom left corner of the ticket and enter the email address of the person you want to send it to. The recipient will need to sign in or create a MySub account when accepting the ticket/s with the same email address that you've used to send the tickets to. IMPORTANT: Once you've transferred your ticket you won't have access to it anymore, so make sure that you send it to the correct person.

Yes, once you have accepted the tickets you have full ownership. If you can’t use them, you can transfer them back to the original sender or to anyone else.

You will receive an email from the MySub team confirming that a ticket has been transferred to you. Then, all you have to do is sign up or log in with that same email address the ticket was sent to, and your ticket will be available in the "My Tickets" section.

All tickets added to a cart has an expiration time to ensure that tickets that are not bought goes back into the system to give other fans the opportunity to buy them.

You can buy tickets using your PayPal account, Apple Pay or Credit Card.

You can download the MySub app for free to buy and sell tickets. For Ticket Buyers: On each completed order, MySub charges a $4.95 service fee on the total sales value (Excluding credit card fees). This fee helps us to keep the app running and to improve our service offering to you. For Ticket Sellers: Ticket sales are split between the ticket seller (that's you) and the participating sports club. During the launch period (December 2018 - February 2019), ticket sellers will be charged 25% of the sales value of their ticket. i.e. if you sell your ticket $100 you will receive $75 (excluding transaction costs) when your ticket is sold and $25 would go to the participating club/ sports venue to help make this awesome service available to their members.

Once your sale is confirmed, and the funds are received from the ticket buyer, which takes 2-3 days to clear, MySub will make payment into your selected payout method which will reflect between 5-9 business days.

Tickets that you’ve bought on the MySub app or website can be accessed in your My Tickets page on the app or website. All tickets are created as e-tickets which means that you can use your ticket displayed on the app to access the event.

You can sell any of your tickets associated with your Hurricanes Reserved Seat Membership. Once you list and confirm your tickets for resale, your tickets will be available for purchase in the MySub marketplace. Please note members will only be able to sell tickets for the Hurricanes home games at Blundstone Arena.

Yes, creating an account is easy, all you have to do is use your email address, create a password and confirm your email address via a confirmation link.

No, anyone can buy tickets on the MySub app or website.

No, your MySub and club account are two different accounts you may use the same email ID but the accounts are will function separately.

Yes, you can remove your MySub listing if your listing has not been sold or if in someone’s cart. To remove a listing, go to you listing in the My Tickets page under listed tickets and click on the “Remove” link and follow the steps on the screen.

You can create an email ticket on the app or website by going to the Help & Support page in the settings tab and create a support ticket. Support tickets will be flagged based on the priority and assigned to the relevant department. For urgent queries you can email support@mysub.com